Terms of Service

1. Agreement and Operator

These Terms of Service (“Terms”) govern access to and use of SalesTree, including its website, applications, CRM functionality, integrations, and related services.

SalesTree is a software product owned and operated by:

In these Terms, “SalesTree,” “we,” “us,” and “our” refer to ASAAN HOME (SMC-PRIVATE) LIMITED as the operator of the product.

By creating an account, accepting these Terms, or using SalesTree, you agree to these Terms on behalf of yourself or the organization you represent. If you use SalesTree for an organization, you represent that you have authority to bind that organization.

If you do not agree, do not use the service.

2. Eligibility and Accounts

SalesTree is a business-oriented service intended for users aged 16 or older.

You must provide accurate registration information, maintain the security of your account, and promptly update material changes to your information.

You are responsible for:

• Protecting your login credentials.
• Restricting access to authorized users.
• Maintaining the accuracy of your account information.
• Activities performed through your account, subject to applicable law.
• Notifying us promptly of suspected unauthorized access.

You must not share credentials in a manner that compromises security or attempt to access another user's account without authorization.

We may require additional information to verify account ownership, protect the service, or meet legal requirements.

3. Workspaces, Organizations, and Authorized Users

SalesTree may allow customers to create workspaces and invite team members.

The workspace owner or authorized administrator is responsible for managing membership, roles, permissions, and access to workspace information.

You must ensure that each person accessing a workspace is authorized to do so and that access is removed when no longer appropriate.

You may not use workspace access to obtain information belonging to another customer or organization.

We may enforce technical and organizational access controls to protect customer data and maintain separation between workspaces.

4. Description of the Service

SalesTree provides CRM and revenue-engagement functionality, which may include:

• Lead and contact management.
• Organization and customer records.
• Tasks, follow-ups, meetings, and activity history.
• Team assignment and collaboration.
• Importing and managing customer information.
• Reporting and productivity tools.
• AI-assisted features and automation where available.
• Third-party integrations, including WhatsApp Business Platform when enabled and authorized.
• Additional features introduced or made available under the applicable subscription.

Features may vary by plan, configuration, region, and release status. A feature described as planned, beta, or in development is not guaranteed to be available for production use.

We may modify or improve the service, provided we handle material changes in accordance with applicable law and these Terms.

5. Customer Data and Ownership

As between you and SalesTree, you retain your rights to the business information and content you submit to the service, subject to any rights held by third parties.

You grant SalesTree a limited, non-exclusive right to host, store, process, transmit, display, and otherwise use customer content only as reasonably necessary to provide, secure, support, and improve the service, comply with law, and perform the agreement.

You represent that you have the rights and lawful basis necessary to provide the information and authorize its processing.

You are responsible for the accuracy, legality, relevance, and appropriateness of information entered into your workspace.

You must not upload information unlawfully obtained or information you are not authorized to process.

We do not acquire ownership of your customer relationships merely because you manage them through SalesTree.

6. Acceptable Use

You must use SalesTree lawfully and responsibly.

You must not:

1. Violate applicable laws or third-party rights.
2. Use the service for fraud, impersonation, harassment, or unlawful surveillance.
3. Send unlawful, deceptive, unsolicited, or prohibited communications.
4. Upload malicious code or attempt to compromise the service.
5. Circumvent authentication, authorization, rate limits, or security controls.
6. Access another organization's information without authorization.
7. Reverse-engineer or interfere with the service except where permitted by law.
8. Use the service to distribute unlawful content or facilitate prohibited activity.
9. Abuse APIs, integrations, or automation features.
10. Use AI-generated content without appropriate review where accuracy, legality, or recipient impact matters.

We may investigate suspected violations and take proportionate action, including restricting functionality or suspending access where necessary to protect users, the service, or legal compliance.

7. WhatsApp and Third-Party Messaging Integrations

7.1 Authorization

Where WhatsApp Business Platform integration is available, you may be able to connect your business account through Meta's supported onboarding process.

You authorize SalesTree to access and process the information and business assets permitted through the connection and required for the functionality you enable.

You must have authority to connect the relevant account and assets.

Some accounts or phone numbers may not be eligible for particular onboarding methods, including WhatsApp Business App Coexistence. Availability is determined by Meta's requirements and the account's eligibility.

SalesTree does not guarantee that every number, business, or account can use every WhatsApp feature.

7.2 Messaging compliance

You are responsible for ensuring that your WhatsApp communications comply with applicable law and Meta's applicable terms, policies, and messaging requirements.

You must:

• Obtain and maintain required consent or another lawful basis for communications.
• Respect opt-outs and requests to stop messaging.
• Use approved templates where required.
• Avoid prohibited, deceptive, abusive, or unlawful messaging.
• Maintain appropriate records of consent and messaging preferences.
• Use contact information only for authorized purposes.

You must not use SalesTree to evade WhatsApp restrictions, bypass rate limits, circumvent enforcement, or send prohibited communications.

7.3 Meta and other third parties

Meta and other integration providers operate under their own terms, policies, technical requirements, and availability conditions.

You may be required to accept their terms and authorize the relevant connection directly.

We are not responsible for independent decisions by third-party providers, including changes to their policies, access restrictions, account eligibility decisions, outages, or suspension of their services.

We will make reasonable efforts to support the integration where it is within our control.

7.4 Disconnecting an integration

You may disconnect an integration through available controls or request assistance where necessary.

Disconnection may stop future synchronization or messaging but does not necessarily delete previously stored data from SalesTree or the third-party provider. Data handling after disconnection remains subject to the applicable privacy policy, retention rules, and third-party terms.

8. AI Features and Automation

SalesTree may provide AI-assisted suggestions, summaries, scoring, content generation, classifications, or automation.

AI-generated results may be inaccurate, incomplete, outdated, or unsuitable for a particular situation. You are responsible for reviewing outputs before relying on them or communicating them to another person.

You must not treat AI output as guaranteed fact, legal advice, financial advice, or a substitute for required human judgment.

You remain responsible for messages sent, decisions made, and actions taken using AI-assisted features.

You must not use AI features to engage in unlawful discrimination, unlawful profiling, deceptive conduct, or processing that violates applicable privacy or other laws.

Availability and usage limits may vary by plan and feature. Additional charges may apply to AI features or usage-based services where disclosed.

9. Subscription Plans, Pricing, and Trials

The applicable plan, price, billing interval, user count, trial eligibility, and usage charges will be presented through the relevant pricing or account interface.

The standard subscription offering may include core functionality at US$5 per user per month, subject to the plan and pricing displayed when you subscribe.

Third-party services, AI automation, usage-based features, or other add-ons may incur separate charges where disclosed.

9.1 Free trial

Where offered, the free trial lasts 30 days and supports up to three users per company workspace. The trial period starts when the workspace is created.

Any additional conditions, feature limits, or conversion requirements will be disclosed during signup or in the applicable plan information.

9.2 Billing

You agree to pay applicable subscription charges and other disclosed fees according to the selected plan and billing terms.

You are responsible for maintaining accurate billing information and paying applicable taxes, except taxes imposed on our income.

Where a third-party payment processor is used, its applicable terms may also govern payment processing.

We may suspend paid features for overdue payments after appropriate notice, subject to applicable law and any contractual requirements.

9.3 Price changes

We may change prices or introduce new charges. Where required, we will provide advance notice before a change applies to an existing subscription.

A price change will not retroactively alter charges already incurred.

9.4 Refunds

Except where required by applicable law or expressly stated in a written offer or agreement, subscription fees are non-refundable for partially used billing periods, unused capacity, or voluntary cancellation.

Nothing in this section excludes or limits a refund or other right that cannot lawfully be excluded.

10. Cancellation and Account Closure

You may cancel your subscription by contacting us.

Unless the applicable plan states otherwise, cancellation prevents renewal at the end of the current paid period. Access to paid features may continue until the end of that period, subject to applicable terms.

Cancellation does not automatically delete all workspace data or third-party records.

If you wish to delete your account or request deletion of customer information, contact support@salestree.app.

We may retain certain information where necessary for legal obligations, billing records, dispute resolution, security, fraud prevention, or other lawful purposes. Deletion and backup handling are described in the Privacy Policy.

11. Suspension and Termination

You may stop using SalesTree at any time.

We may suspend or terminate access where reasonably necessary if:

• You materially breach these Terms.
• Your use creates a security risk or threatens other users.
• We reasonably suspect fraud, abuse, or unlawful activity.
• Payment obligations remain overdue after applicable notice.
• A third-party provider or legal requirement prevents continued service.
• We are required to do so by law.

Where reasonably practicable, we will provide notice and an opportunity to resolve the issue before suspension, except where immediate action is required for security, legal compliance, or protection of users.

Where feasible and lawful, we will explain the reason for suspension and the process for resolving it.

Termination does not eliminate obligations or liabilities accrued before termination.

12. Service Availability and Changes

We aim to provide a reliable service but do not guarantee uninterrupted availability.

The service may be affected by maintenance, internet connectivity, infrastructure failures, security incidents, third-party outages, or changes in external services.

We may update, modify, or discontinue features as the product evolves. Where a material change significantly affects existing paid functionality, we will provide notice where reasonably practicable and as required by applicable law.

Third-party integrations depend on the availability and terms of their respective providers.

13. Intellectual Property

SalesTree, including its software, design, branding, documentation, and related intellectual property, belongs to ASAAN HOME (SMC-PRIVATE) LIMITED or its relevant licensors, except for customer content and third-party materials.

Subject to these Terms and your applicable subscription, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes.

You may not use SalesTree branding or intellectual property without permission, except as permitted by law or an applicable written agreement.

Feedback you provide may be used to improve the service without creating an obligation to compensate you, provided this does not transfer ownership of your customer data or confidential information.

14. Confidentiality and Security

Each party must take reasonable steps to protect confidential information received from the other party and use it only for appropriate purposes connected with the service.

This does not apply to information that is publicly available without breach, already lawfully known, independently developed, or lawfully obtained from another source.

We use safeguards designed to protect customer information. However, no system can guarantee complete security.

You are responsible for maintaining appropriate account security, permissions, and internal procedures.

15. Privacy

Our processing of personal information is described in the SalesTree Privacy Policy:

https://salestree.app/privacy

By using SalesTree, you acknowledge that personal information will be processed as described in that Policy and as otherwise permitted or required by applicable law.

Where a separate data-processing agreement is required, the parties will enter into that agreement as appropriate.

16. Disclaimers

To the maximum extent permitted by applicable law, SalesTree is provided on an “as available” basis, subject to the express commitments stated in these Terms.

We do not warrant that the service will be uninterrupted, error-free, or suitable for every particular business purpose.

We do not guarantee sales results, lead conversion rates, revenue increases, AI accuracy, or the continued availability of third-party services.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, ASAAN HOME (SMC-PRIVATE) LIMITED will not be liable for indirect, incidental, special, consequential, or punitive losses, or loss of profits, revenue, goodwill, or anticipated business opportunities arising from use of the service.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the service will be limited to the subscription fees paid or payable by you to SalesTree for the three months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot lawfully be limited or excluded, and does not override any mandatory consumer or other statutory rights that apply.

The limitations in this section apply only to the extent permitted by the governing law.

18. Indemnification

To the extent permitted by applicable law, you are responsible for claims, losses, and expenses arising from your unlawful use of SalesTree, your breach of these Terms, your violation of third-party rights, or your failure to obtain required authorization or consent for information and communications you manage through the service.

This section does not require you to indemnify us for losses caused by our own conduct to the extent such an obligation would be unlawful.

19. Changes to These Terms

We may update these Terms to reflect changes in the service, business operations, legal requirements, or other relevant circumstances.

For material changes, we will provide notice by email, in-app notification, or another appropriate method where required.

The revised Terms will state their effective date. Where renewed consent or acceptance is required by law or contract, we will obtain it before applying the relevant change.

20. Governing Law and Disputes

These Terms are governed by the laws of Pakistan, subject to any mandatory legal protections that apply.

The parties will attempt in good faith to resolve disputes through direct communication.

Where a dispute cannot be resolved informally, it will be handled by the competent courts of Pakistan, subject to applicable law and any mandatory jurisdictional requirements.

Nothing in these Terms removes a right to bring a claim before a court or authority where that right cannot lawfully be excluded.

21. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Failure to enforce a provision does not constitute a waiver of that provision.

You may not transfer your rights or obligations under these Terms without our consent, except where permitted by law. We may transfer these Terms as part of a lawful corporate restructuring or transfer of the relevant business, subject to applicable law.

These Terms, together with applicable order forms, plan terms, and any signed agreements, govern your use of SalesTree.

22. Contact Information

For questions about these Terms, subscriptions, or the SalesTree service, contact:

SalesTree is a product owned and operated by ASAAN HOME (SMC-PRIVATE) LIMITED.